1. Refund Eligibility

We at [ HappiGreetz ] are committed to your satisfaction and strive to provide high-quality products. However,
we understand that there may be instances where you may need to request a refund.
Please read our refund policy carefully to understand the conditions under which refunds are eligible.

2. Refund Requests

You may request a refund within [48 Hours] of receiving your order if:

The product arrived damaged or in unsatisfactory condition.
The wrong item was delivered.
The item was not delivered within the specified delivery window.

3. Non-Refundable Items

Please note that certain items are non-refundable, including:

Personalized or custom-made items.
Perishable goods, such as cakes, Flowers , Custom Printed Items
First You have to check the flowers when get delivered to your home before giving complaint
that have been consumed or partially consumed.
Items that have been tampered with or altered after delivery.

4. Refund Process

To initiate a refund request, please contact our customer support team at [ happigreetz@gmail.com ].
Provide your order number, a detailed description of the issue, and supporting photos if applicable.
Our team will review your request and respond within [48 Hours ] with instructions on the next steps.

5. Refund Options

If your refund request is approved, you may be eligible for one of the following options:

A full refund to your original payment method.( within 48 hours )
A replacement item sent to you at no extra cost.